| A Case Study To Demonstrate Active Care in motion | | | | supporting the employee |
| - The New Managed, EAP Service | | | | It Works, and here is a genuine case study... |
| Active Care has been specifically designed by Health | | | | Setting The Scene |
| Assured, in order to meet the needs of corporate | | | | Client Sector: Manufacturing Employee Age: 50 years |
| clients who simply demand higher levels of | | | | & 7 Months Gender: Female Occupation: |
| engagement, value and results from their EAP. It | | | | Customer Services Agent Length of Service: 17 years |
| effectively integrates an EAP with proactive | | | | & 3 Months |
| Occupational Health, HR Consulting and Legal Support | | | | Absence Record |
| that it is designed to drive better outcomes in relation | | | | 2008 2 Days 2007 1 Days Length of Absence - Prior |
| to stress related Absence. | | | | to referral 9 Weeks |
| Active Care - What You Get (included within your | | | | The History - |
| Health Assured EAP) Additional Mental Health Support | | | | Given by the client |
| - To drive Best Value From an EAP | | | | "Mary has had the odd day off sick i.e 2 days in 2008 |
| If an employee experiences an episode of absence | | | | & 1 day in 2007 but she has been off sick for 9 |
| linked to Stress, or a Mental Health condition, which is | | | | weeks with Stress. There has been a change of |
| due to exceed a period of 21 days, we will provide | | | | management at the branch plus a restructure within |
| additional support, within the fixed cost of the Plan, as | | | | the organisation (which has not affected her |
| follows: We will provide active support to the | | | | personally)" |
| employee, in addition to the Counseling services, | | | | The Intervention |
| included within the EAP element of the cover. | | | | One of the Occupational Health Nurses (also a |
| A suitably qualified Occupational Health Nurse will | | | | Diploma qualified Counselor and Supervisor) contacted |
| engage with the individual in order to understand their | | | | the employee. Two calls took place, over two |
| needs and any treatment or advice that has been | | | | consecutive evenings and it was identified that the |
| given to them. We will reiterate the benefits available | | | | employee was suffering from stress following a family |
| to them under the Health Assured Plan, and be | | | | bereavement, exacerbated by the onset of the |
| proactive in the delivery of appropriate support. | | | | menopause. Work was discussed, and mediation |
| Provide additional support in the event of Work | | | | mentioned. The employee mentioned a 12 week wait |
| Related Stress (to the company and employee, in | | | | for counseling on the NHS and the benefits of the |
| order to mitigate liability and facilitate a return to work). | | | | EAP were reiterated. The employee agreed with the |
| This will take the form of OH and HR Consulting | | | | recommendation of the OHA that it is often helpful if |
| advice. In the event of work related stress our | | | | the usual daily routine is maintained, as she confirmed |
| Occupational Health Physicians will assess the individual | | | | that her GP had said the same thing. A Phased Return |
| if appropriate, and provide a detailed report for HR. | | | | to Work Plan was agreed and forwarded to the |
| This benefit greatly enhances the value and efficiency | | | | employer along with a written report. The OHA |
| of an EAP, effectively reducing absence and the | | | | advised the employee to take the Proposed RTW |
| associated costs for the employer, whilst actively | | | | Plan with her to her GP. |